With 23 offices across Ontario, Manitoba, Saskatchewan, Alberta, and British Columbia, and the largest team of highly trained, professionally accredited Credit Counsellors, the Credit Counselling Society has become Canada's largest non-profit credit counselling and debt relief service provider.
The Credit Counselling Society also leads with customer service, accountability, and transparency . . .
Every year we survey over 10,000 of the people that our Counsellors help one-on-one – we call these people our clients. Over the past 10 years, more than 97% of our clients surveyed report that they would recommend our services to others. This commitment to excellence is also reflected in the over 1,000 online ratings and reviews found for our organization on Google, Facebook, Yelp, YellowPages, and other sites and has resulted in our organization being awarded more than 50 awards.
Canadians have chosen us the Consumer Choice Award winner in numerous cities across Canada.
Last year we were chosen as the winner in Ottawa, Hamilton, London, Winnipeg, Regina, Saskatoon, and Vancouver.
We are held accountable to the most rigorous standards in our industry. Our organization is accredited by Credit Counselling Canada, Canada’s leading national association of non-profit credit counselling agencies. We’re also accredited as a charity by the Better Business Bureau where we have always maintained the highest rating possible. We’re also an international affiliate of the National Foundation for Credit Counseling, North America’s largest and longest serving financial counseling organization.
It’s very important to us that our staff are objective when helping you find the best options to resolve your financial challenges. One thing that clouds objectivity in our industry is commission. If a financial consultant or advisor is paid a lot of commission if you choose one option, but very little or nothing if you choose others, there is little doubt as to which direction he or she will likely be inclined to steer you. With many viable options to help you with your debts and some carrying long-term consequences, we believe it is essential that you be given the straight facts and that all options be discussed openly and honestly without a bias toward any particular one. This is why we pay our staff straight salaries and never link their financial compensation to any financial solution you choose. This is one important way we help our staff put your interests first.
"I really appreciated the fact that I did not feel judged. I was treated with respect and dignity and felt that there was hope for my future."
- Ellen P
"Our counsellor was the best person I have ever dealt with. With this being a sensitive situation, he did not come across as judgemental, and he was extremely helpful."
- Tim S
"I can't tell you how helpful this service is! We went in feeling overwhelmed by debt and embarrassment and left feeling empowered."
- Sherrie W